1. Definition of Personal Data
Under the General Data Protection Regulation (GDPR), personal data is any information relating to an identified or identifiable natural person. This includes information that identifies you directly or can be reasonably used to identify you, such as your name, phone number, and other contact details.
2. Purpose of this Privacy and Cookie Statement
This statement explains how Webosa collects, uses, and protects your personal data and how we comply with privacy laws, including the GDPR. Please read it carefully to understand how we handle your personal information.
3. Use of Personal Data
We process your personal data only for the purpose for which it was collected, including when you visit our website, become a customer, or place an order. Our privacy and cookie policies are accessible via our website.
4. Purposes of Processing Personal Data
4.1 Processing Orders
When you place an order, we process information such as your name, gender, address, phone number, email, and, if applicable, VAT number. This data is also stored in your personal account, including previous orders or cancellations, to provide efficient service. Order confirmations are always sent by email.
Payments are handled by independent payment providers (PayPal, Adyen, ING). These providers are separate data controllers. More information is available on the provider’s website. Financial data is processed as necessary to execute a contract (Article 6(1)(b) GDPR).
4.2. Account Creation and Maintenance
An account is created to give you full access to our services. Accounts include personal data such as your name, contact details, purchase history, and ongoing contracts. This processing is necessary for contract execution (Article 6(1)(b) GDPR). You may update your account information at any time.
4.3. Customer Service
To respond to questions, complaints, or comments via phone, email, chat, or social media, we use information from our customer relationship system, including contact details and purchase history. Customer interactions may be used for training purposes. This processing is necessary for contract execution (Article 6(1)(b) GDPR) or for our legitimate business interests (Article 6(1)(f) GDPR).
4.4. Analysis and Service Improvement
We may conduct surveys or collect feedback to improve our website, products, and services. Participation is voluntary, and you can opt out via our support channels. The legal basis is our legitimate business interest (Article 6(1)(f) GDPR).
Our website also uses cookies for functional, analytical, and marketing purposes. Functional cookies are required for site use (e.g., location data, IP address, browser, device type, and site language). Analytical and marketing cookies are not linked to your personal order data but help us measure site performance and optimize user experience. Consent is obtained via the cookie banner (Article 6(1)(a) GDPR).
4.5. Marketing Communications
We only send marketing emails with your consent or if you are a customer who has not opted out. You may unsubscribe at any time via the link in the email. Email tracking pixels may be used to measure engagement. You may opt out by contacting [email protected]. The legal basis is our legitimate interest (Article 6(1)(f) GDPR).
5. Data Sharing
Webosa does not sell or trade personal data. We may share data with processors or government authorities when necessary and in compliance with the law.
6. External Suppliers
When a supplier processes personal data on our behalf, a data processing agreement is signed to ensure secure handling and timely reporting of potential data breaches.
7. Government Authorities
We may be legally required to share data with authorities or to protect our rights, property, or safety. Any misuse or illegal activity is always reported.
8. Data Storage
We store data using carefully selected applications that comply with strict privacy standards. Most data is stored within the European Union (EU).
9. Data Transfers Outside the EEA
Data transferred outside the European Economic Area (EEA) is only sent to parties providing adequate safeguards under EU law. When applicable, Standard Contractual Clauses are used to ensure protection.
10. Your Rights
You have the right to know how and why we process your personal data. This is outlined in this privacy statement. In addition, you have the following rights under the GDPR:
- Right of access – to see what personal data we hold about you;
- Right to rectification – to correct any inaccurate or incomplete data;
- Right to erasure – to request deletion of your personal data in certain circumstances;
- Right to restriction of processing – to limit how your personal data is used in certain situations;
- Right to data portability – to receive your data or transfer it to another party;
- Right to object – to object to certain uses of your data.
11. Exercising Your Rights
To exercise any of your rights, please contact us using the contact information below. We will assist you in exercising your rights. If we have legitimate reasons to decline your request, we will explain the reasons in writing.
12. Cookies
Webosa uses cookies on its websites, both first-party and third-party, to:
- Enable essential website functions (technical/functional cookies);
- Analyze website usage and improve user experience (analytical cookies);
- Provide personalized advertising (marketing cookies).
Upon your first visit, we provide a notice explaining cookies and, where required, request your consent.
Necessary Cookies
Necessary cookies are essential for the website’s basic functions. They do not store personally identifiable information and are required for the website to function properly.
| Cookie | Duration | Description |
|---|---|---|
| PHPSESSID | Session | Set by PHP applications to store and identify a user’s unique session ID, managing user sessions on the website. This session cookie is deleted when all browser windows are closed. |
Functional Cookies
Functional cookies enable website features such as social media sharing, feedback collection, and other third-party services.
| Cookie | Duration | Description |
|---|---|---|
| sib_cuid | 6 months | Set by SendinBlue to track unique visits. |
| li_gc | 6 months | Set by LinkedIn to store the visitor’s consent for non-essential cookies. |
| lidc | 1 day | Set by LinkedIn to optimize the selection of data centers. |
Analytical Cookies
Analytical cookies are used to understand how visitors interact with our website, including metrics such as visitor numbers, bounce rates, and traffic sources. Examples include Google Analytics and Facebook tracking pixels.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Stores and counts page views for Google Analytics. |
| _ga | 1 year 1 month 4 days | Collects visitor, session, and campaign data to track site usage for reporting purposes. Information is stored anonymously, with a randomly generated ID to identify unique visitors. |
| _fbp | 3 months | Enables Facebook to display ads to users after visiting the website, including on other platforms that use Facebook advertising. |
Performance Cookies
Performance cookies are used to monitor and improve website performance, ensuring a better user experience.
| Cookie | Duration | Description |
|---|---|---|
| device_view | 1 month | Stores information about the visitor’s device to deliver the most appropriate layout. |
Advertising Cookies
Advertising cookies are used to provide personalized advertisements and measure the effectiveness of ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| bcookie | 1 year | Set by LinkedIn through share buttons and advertising tags to identify browser IDs. |
Uncategorized Cookies
These cookies have not yet been classified into a specific category and are under review.
| Cookie | Duration | Description |
|---|---|---|
| cf_clearance | 1 year | Currently, no description is available. |
13. Managing Cookies
You can configure your browser to accept or reject cookies. Refer to your browser’s instructions for guidance. Note that disabling cookies may limit certain website functions.
14. Deleting Cookies
Cookies generally have an expiration date and are automatically deleted afterward. You may also delete cookies manually at any time via your browser settings.